Privacy Policy
- Record 01
Identity and scope
Effective date and last updated: November 7, 2026.
Protocolnook is a brand of The Nelson M Group LLC, owned and operated by The Nelson M Group LLC. Protocol versions and study participant questions; no appointment scheduling or enrollment matching.
- Record 02
Information requested
The reading form asks for first name, selected article topic and a separate policy acknowledgement. Last name, reading stage, email, mobile number and ZIP are optional. Phone is needed only if you select SMS. Do not submit identity documents, account credentials, medical records or financial statements. The plain contact form has no sending endpoint; use the listed support contact details instead.
- Record 03
Use of topic choices
Topic choices identify reading requested through Protocol desk. They are not used to make clinical, financial, eligibility or coverage decisions. Health-related selections are not shared for targeting. No third-party lead matching is offered.
- Record 04
Sharing and service processing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide text messaging services (e.g., aggregators or telecom providers).
We do not sell, rent or share mobile opt-in data for third-party marketing. Any necessary messaging-service processing must be limited to delivering the chosen program, not independent marketing.
- Record 05
SMS and TCPA consent
Texts may be initiated only after checking a separate, unchecked SMS consent box on our forms through the website. START keyword enrollment requires a separately assigned, active Trackly sender; the support line is not that sender. Informational and promotional categories have distinct optional boxes; each selection applies only to its own category. Keyword enrollment by texting START will be available after a dedicated Trackly sending number is assigned and activated. Protocolnook support line 877-265-0386 is a support contact, not the Trackly SMS sending number.
Consent is not a condition of purchase or requesting information. Message frequency may vary, up to 8 messages/month total across all categories. Message and data rates may apply.
Reply STOP to opt out and HELP for help. STOP ends this program, including both categories if you selected both.
please message HELP to any of our numbers to receive help or information about the number
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide text messaging services (e.g., aggregators or telecom providers).
- Record 06
Consent records and storage
The form records a UTC consent timestamp, page URL, selected category states, displayed consent language, source label and policy acknowledgement. The submitted browser fields include time zone, referring page and browser user-agent. The browser does not supply a verified request IP address.
These records are used for handling your request and communication choices, including opt-out preferences. Contact the operator about access, correction, deletion and applicable recordkeeping requirements. No fixed retention period is promised here.
- Record 07
Security and user requests
Do not enter passwords, financial statements or medical records. Requests use an HTTPS processing endpoint; no method of transmission or storage can guarantee absolute security. This site does not claim any security certification.
For a data or correction request, use the own-domain support address listed below. Do not include passwords or sensitive records. No response-time guarantee is invented.
- Record 08
Contact and program help
Protocolnook is a brand of The Nelson M Group LLC, owned and operated by The Nelson M Group LLC.
Protocolnook support line: 877-265-0386
Email: [email protected]
Mail: 14210 Culver Drive, Irvine, CA 92604.
SMS program help: reply HELP to a program message once a dedicated Trackly sender is active. The support line is not an SMS enrollment destination.
Message frequency may vary, up to 8 messages/month total across all categories. Message and data rates may apply.